Refund Policy

Effective Date: 16th September, 2025

At Liv Ora, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.

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Returns

• You may request a return within 30 days of receiving your order.

• To qualify, items must be:

  • Unused and undamaged

  • In the original packaging

  • With proof of purchase (order number or receipt)

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Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection.

• Approved refunds will be processed to your original payment method (via Paystack).

• Refund processing times may vary depending on your bank or payment provider.

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Non-Returnable Items

Certain items cannot be returned, including:

• Items marked as final sales
  

• Items returned damaged, used, or with missing parts, not due to our error

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Shipping Costs

• Shipping is free for original orders, but return shipping costs are the customer’s responsibility, unless the return is due to a mistake on our part (wrong item, defective product).

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Late or Missing Refunds

• If you haven’t received your refund yet, first check with your bank or Paystack.

• If the issue persists, contact us at support@livora.com.im.

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Contact Us

For any return or refund questions, please reach us at:
📧 support@livora.com.im
📍 Liv Ora